Big Cypress Spa by Gould’s — treatments, hours and booking tips
Big Cypress Spa by Gould's is the on-site spa at Big Cypress Lodge offering massages, facials, manicures, pedicures and men's treatments; spa services are not included with room rates. The spa is on the 2nd floor and is open Tuesday–Saturday 9:00am–5:00pm (with an extra appointment slot 5:00pm–7:00pm Tue–Sat), Sunday 10:00am–5:00pm, and closed Monday.
In this guide
Where the spa sits and how to get there
Big Cypress Spa by Gould's is located on the 2nd floor of Big Cypress Lodge (1 Bass Pro Drive, Memphis, TN). The spa is inside the Pyramid complex, so you’ll arrive through the main lodge and proceed upstairs.
Guests of the hotel have 24-hour access to the property with their key card; confirm the spa’s location at the front desk or call the spa when you arrive if you need step-by-step directions.
- Address: 1 Bass Pro Drive, Memphis, Tennessee (Big Cypress Lodge inside the Bass Pro Shops Pyramid)
- Spa floor: 2nd floor of the lodge
- Ask front desk for directions or call the BookResorts agents line: +1 (888) 605-1350
| On-site landmark | Location detail |
|---|---|
| Big Cypress Spa by Gould's | 2nd floor, Big Cypress Lodge |
| Sky High Ride / Observation Deck | Top of the Pyramid (separate attraction) |
| Fitness center | Level three (24-hour access) |
What treatments are offered
The spa offers a range of standard spa services: massages, facials, manicures and pedicures, plus several men's treatments. The property lists named facial services such as the Murad Men's Facial, Resurgence Renewal Facial, and specific peels and exfoliators.
Treatments are à la carte and carry an extra charge; they are not included in the room rate.
- Massages (various styles)
- Facials (including Murad treatments, peels, Renewal Facial)
- Manicures and pedicures
- Specialty men's treatments and body therapies
| Category | Examples (as listed) |
|---|---|
| Facials | AHA Rapid Exfoliator, Rapid Peel, IP5 Illuminating Peel, Resurgence Renewal Facial |
| Men's Treatments | Murad Men's Facial and other men's services |
| Nails & Body | Manicures, pedicures, body scrubs/wraps (availability varies) |
Hours, appointment windows and closures
Big Cypress Spa by Gould's regular hours are Tuesday–Saturday 9:00am–5:00pm and Sunday 10:00am–5:00pm. An additional appointment-only slot is available Tuesday–Saturday from 5:00pm–7:00pm. The spa is closed on Mondays.
Because third-party reviews indicate the spa has been unavailable at times, call ahead or confirm your booking to ensure staff and treatment rooms are open when you arrive.
- Tue–Sat: 9:00am–5:00pm (plus 5:00pm–7:00pm by appointment Tue–Sat)
- Sun: 10:00am–5:00pm
- Mon: Closed
- Confirm availability before arrival — some guests have reported occasional closures
| Day | Hours |
|---|---|
| Tuesday–Saturday | 9:00am–5:00pm (+ appointment slot 5:00pm–7:00pm) |
| Sunday | 10:00am–5:00pm |
| Monday | Closed |
Booking tips and reservations
Reservations are recommended—book treatments in advance to secure preferred time slots, especially on weekends. Guests are encouraged to call the spa or ask the front desk to make or confirm appointments.
Because some reviewers reported the spa being nonfunctional during their stays, confirm your appointment 24–48 hours ahead and on the day of service.
- Book early—weekend slots fill first.
- Confirm by phone with the spa or front desk before arrival.
- If you have a specific room request (Interior Room, Duck Cabin, Exterior Room, Fly Fishing Lodge, Terrace Room, Terrace Suite, Treehouse Room), organize timing so treatments fit around check-in/check-out (check-in 4 PM, check-out 11 AM).
- Bring photo ID and the card used at booking if you paid a deposit or have a hold on your account (hotel places $100 authorization hold at check-in).
| Tip | Why it helps |
|---|---|
| Confirm 24–48 hours prior | Avoid surprises if spa hours change or services are temporarily unavailable |
| Reserve evening appointment slot | Extra appointment window Tue–Sat 5:00pm–7:00pm |
| Coordinate with front desk | They can help route you from the lobby and manage timing with other hotel plans |
What to expect at your appointment
Expect standard spa check-in procedures: arrive a few minutes early, fill out any required intake forms, and discuss pressure, allergies or skin concerns with your therapist. Treatments include the named facials and typical nail services, but exact service menus and durations should be confirmed at booking.
Spa facilities are inside the lodge; the fitness center (level three) and other hotel amenities remain available to spa guests. Note that there is no on-site pool at Big Cypress Lodge.
- Arrive early to complete paperwork and relax before treatment.
- Confirm treatment length and whether a gratuity is included or suggested (property info does not state tipping policy).
- Spa services are additional to room charges.
| Facility | Location / Note |
|---|---|
| Spa | 2nd floor (appointment required) |
| Fitness Center | Level three, 24-hour access (included with stay) |
| Pool | None on property |
Combining a spa visit with other hotel activities
Big Cypress Lodge includes several entertainment options under the same roof—plan a spa session alongside the Sky High Ride, bowling at The Fishbowl, shopping in Bass Pro Shops, or dinner at The Lookout or Wahlburgers Wild. Complimentary Sky High Ride tickets and the on-demand downtown shuttle are included with stays.
Arrange timing carefully: The Lookout's dinner hours are Mon–Sat 11:00am–9:00pm and Sun 11:00am–8:00pm; The Fishbowl and Wahlburgers Wild have separate operating hours. Check those venues' hours when scheduling spa time so you can dine or play afterward.
- Use complimentary Sky High Ride tickets included with your stay — times differ from spa hours.
- Bowling at The Fishbowl has its own hours; check before booking both activities on the same day.
- Book spa and dinner reservations in advance for weekend evenings.
| Activity | Typical hours / note |
|---|---|
| The Lookout at the Pyramid | Mon–Sat 11:00am–9:00pm; Sun 11:00am–8:00pm (reservations recommended) |
| The Fishbowl (bowling) | Mon–Sat 10:00am–8:00pm; Sun 9:00am–6:00pm (last lanes sold an hour before close) |
| Wahlburgers Wild (breakfast available) | Mon–Sat 9:00am–9:00pm; Sun 10:00am–7:00pm (breakfast 7:00am–10:00am) |
